Patient Info
Providing the Services
A Family Friendly, Bulk Billing GP practice
We endeavour to provide evidence based medical care for your family in the convenience of neighbourhood location family oriented modern general practice providing comprehensive medical care.
Our appointments are available online as well as on phone. Please book your appointment by going online from our home page and HotDoc app. You can also call on 0291600000 to book appointment.
Please note that NOT ALL the appointments are published online. In case of need for a same day appointments, please contact the reception.
We are not a walk-in centre and prefer you book appointments. We always keep capacity for same day urgent appointment. But due to unpredictable nature of demand in general practice and Medicare restrictions on GP’s, we can reach our capacity on certain days.
If you feel you have an urgent medical need and you are regular patient at the practice, please call us and explain the urgent to the reception. We will do our best to accommodate you depending on the urgency and capacity.
New Patients
If you are a new patient and will like to join the practice, please contact the reception staff for advice. Please do not book an online appointment as we will not be able to honour that appointment. Please be advised that there will be a GAP fee for the first visit with the doctor.
We also have introduced a gap fee of $50 for the patients who have not been seen in the practice in the last 2 years. If you want to make our practice your main care provider a MyMedicare registration is also desired. This will make sure that we are able to provide you all aspects of care and keep BULK Billing viable as further changes are expected in Medicare funding models.
Cancellation and No-Show Charges
Medicare funding is based on pay per service. To maintain BULK-BILLING our patients it is important that we run the practice efficiently. Any wasted appointment due to cancellation or not showing up means revenue loss for us. This also deprives others of a much-needed appointment.
If we are not notified of a cancellation or rescheduling 2 hours before the scheduled appointment or if you fail to attend your appointment without notice, you will be invoiced for a charge of $25. We unfortunately will not be able to write these charges off and our system will not allow you to book another appointment unless you have paid off the invoice.
The cancellation cut-off time for allied health appointments is 24 hours before your appointment time.
You can notify us if you are not able to make it to the appointment by calling us, replying ‘NO’ to the appointment SMS or by emailing us.
Telehealth/Telephone Appointments
We provide telephone/telehealth appointments under ongoing COVID provision. It is essential that you have had a Medicare service in the last 12 months at the practice. The telehealth appointments are not available online and have to be booked on phone. In certain situations, a telehealth appointment is not desirable for Medicare compliance. You will be advised of the options at the time of booking.
If patients wish to speak to the doctor, our experienced reception staff will be happy to take your details in a message and pass this on, as soon as possible. Either the reception staff or Doctor will return the call according to the urgency of the request.
Reminder System
Burdekin Road Medical Centre uses a recall and reminder system to advise you of your results being available to discuss or if you are due for a test or an assessment. Occasionally you may receive a reminder notice offering you preventive health services or to remind if immunisations or tests are due.
Referrals
We are competent at handling common health problems. When necessary, you may be referred to a specialist for further investigations and opinions. You can discuss this openly with your doctor.
If you need a new referral or a repeat referral, please book an appointment. For your convenience, if you just require a renewal of referral, please choose the link on our home page to request one.
Repeat Scripts
All requests for prescriptions will require you to make an appointment with your Doctor. If you have been visiting practice regularly and require ongoing repeat prescriptions, you can request repeat prescriptions online by visiting the link on our website home page.
Medical Certificates
If you are unwell and need to see the GP, you will need to book an appointment. In certain circumstances, when the condition is likely to resolve with self management, but your employer needs a medical certificate, please use the this link to request it. Please add as much information for the doctors to understand your situation. In certain circumstances, we may have to contact you by phone for clarification or book you for face-to-face consultation. Please note that we cannot provide certificates for children using the link provided.
We are essentially a FULLY BULKED BILLED Practice for Medicare services. We offer bulk billing to all regular patients holding a Medicare card, so there is no out of pocket cost for most GP services. However there are certain services like dressing change, procedures and iron infusion do carry out of pocket fees to cover our costs.
Some consultation types such as, driving medical, pre-employment medicals and work-related injuries cannot be charged to Medicare. You will be advised of the charges before the service is provided.
The Overseas Visitors and Students who hold eligible private insurance cards (BUPA, AHM, MediBank, Allianz, NIB and others) will have no GAP fee. Please check with us at the time of booking. If you do not hold any insurance, the fees are explained in the fees section.
Results are confidential and cannot be given over the phone. You must book an appointment in order for us to give out the results of your test. This is to ensure the accurate results are given to the right patient by a professional medical staff.
With prior arrangements, we can some times discuss results on phone by booked telehealth appointment.
Please allow at least 2 days for pathology and radiology results to be processed and checked by the doctor. Although there is a robust recall and reminder system in place Please note it is the patient’s responsibility to make an appointment to discuss any test results with a Doctor. A good practice is to book at the appointment as soon as you have completed your tests.
Unfortunately at this stage, we do not have capacity to provide home visits. If you feel you or your family members will be in need of regular home visits, please contact alternate providers for providing care.
We try to run on time and not keep patients waiting. However sometimes delays are unavoidable. We request your patience at these times. We will make every effort to keep you updated on any delays. Please make sure your details are up to date with us.
We are registered with the Telephone Interpreter Service (TIS) for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required. These appointments usually take longer than normal. Please make provision for that.
If your injury or illness is critical or life threatening, call triple zero (000).
For emergencies contact the Emergency Department at Blacktown Hospital on 98815215 or phone “000”
For all after hours care whilst our Medical Centre phone line is closed , contact our out of hour service on Phone; (02) 9160 0000 and you will be redirected to our preferred provider 13SICK.
For health advice after hours you may also call the Health Direct line on 1800 022 222 and speak to a Registered Nurse. This is a free service.
URGENT CARE CENTRES:
For any medical issue that does not need emergency admission like minor injuries and illnesses, you can attend urgent care centre. You can look for your nearest urgent care centre by clicking below:
The closest Private Emergency Department
Norwest Private Hospital, 11 Norbrik Drive, Bella Vista NSW 2153
Phone: 02 8882 8882 Fax: 02 8882 8883
SWIFT Emergency & Urgent Care Centre
G38, 32, Civic Way, Rouse Hill Telephone: 13ESWIFT
WiSE Specialist Emergency Clinic Macquarie Park
11 Khartoum Rd, Macquarie Park NSW 2113, Telephone: (02) 9216 7676
The closest Public Emergency Department
Blacktown Hospital, Blacktown Road, Blacktown, NSW 2148
Emergency Department Telephone: (02) 9881 8000
Mount Druitt Hospital, 75 Railway Street, Mt Druitt NSW 2770
Emergency Department Telephone: (02) 9881 1555
Hawkersbury District Hospital
2 Day St, Windsor NSW 2756, Telephone: (02) 4587 0555
Childrens Emergencies
Mt Druitt Hospital has a paediatric unit to deal with emergencies. But for more serious emergencies for children, it is advised to contact or go to
Westmead Childrens Hospital
Cnr Hawkesbury Rd &, Hainsworth St, Westmead NSW 2145
Phone: (02) 9845 0000
Emergency department: Open 24 hours
Please be advised that before taking your child to a private hospital, it is worth ringing them to check if they are in position to deal with that particular condition. Anything more serious, it is best to go to Westmead Childrens Hospital
If you want to know details of nearest emergency department and wait times, please click the link below
https://www.emergencywait.health.nsw.gov.au/
National crisis numbers
(24 hours a day, seven days a week):
Lifeline – 13 11 14
Kids Helpline – 1800 551 800 for young people 5-25 years age
Suicide Call Back Service – 1300 659 467
NSW – Mental Health Line- 1800 011 511
MensLine Australia – 1300 78 99 78 for men of any age.
These phone lines are available to anyone in Australia 24/7, and are free or provided at the cost of a local call (some charges may apply to mobile users).
Burdekin Road Medical Centre is committed to maintaining the confidentiality of your personal health information. In accordance with the Privacy Act (1988) information about persons aged 16 years and over cannot be divulged to a third party without that person's permission. Accordingly, all patient consultations and medical records are kept strictly confidential and are only available to authorised members of staff. If you wish a third party to access your test results on your behalf, please advise the doctor or nurse so that an authorization is signed and noted in patient records. A copy of our privacy policy can be obtained here.
The Doctor (or Practice) owns the record (and copyright) created in that Practice, including specialist reports. A patient has a right to access their information. They may ask to view the information or ask for a copy of a part or of the entire record. While not required to give reasons for their request, a patient may be asked to clarify the scope of the request. There are some circumstances in which access may be denied but in such an event, the patient will be advised of the reason.
Written consent is needed for release of medical record details
Deceased patients medical records need written consent from next of kin or executor of the will before they can be released. Proof of identity will be required.
Patients who would like a health summary sent to another health practitioner, need to apply with a written signature (free of charge) A full set of medical notes will incur a fee.
We encourage your feedback at this practice, either verbally or in writing. If you think we can do something better or are pleased with the service you have been provided than please let us know.
However, if there is a problem which you wish to clarify you can contact the:
Health Care Complaints Commission
Locked Bag 18
STRAWBERRY HILLS
NSW 2012
Ph: 1800 043 159
Burdekin Road
Medical Centre
A family friendly, bulk billing GP practice with experienced doctors and friendly staff.
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