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Telehealth

TeleHealth (Private-Fee applies)

If you do not have a valid medicare card/private health fund or if you have not been seen at the practice or by our doctors before, we may still be able to do a telehealth consult with you. Please talk to our reception for your options before booking.

*Not all appointments are published online*. Please check with practice if you there are available slots.

Home Visits

Unfortunately currently we are unable to offer home visits. You are encouraged to make alternate arrangements if you feel you will be needing home visits.

Waiting Times

We try to run on time and not keep patients waiting. However sometimes delays are unavoidable. We request your patience at these times. We will make every effort to keep you updated on any delays.

Cancellation and No-Show Charges

Medicare funding is based on pay per service. To maintain BULK-BILLING our patients it is important that we run the practice efficiently. Any wasted appointment due to cancellation or not showing up means revenue loss for us. This also deprives others of a much-needed appointment.
If we are not notified of a cancellation or rescheduling 2 hours before the scheduled appointment or if you fail to attend your appointment without notice, you will be invoiced for a charge of $25. We unfortunately will not be able to write these charges off and our system will not allow you to book another appointment unless you have paid off the invoice.
You can notify us if you are not able to make it to the appointment by calling us, replying ‘NO’ to the appointment SMS or by emailing us.

Telephone Interpreter Service

We are registered with the Telephone Interpreter Service for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required.

Our Location and Parking

We are located at 85 Camilleri Avenue in Quakers Hill. The premises is accessible through Burdekin Road, Jocelyn Blvd and Alex Avenue.
An onsite free parking is available.

After Hours and Emergencies

If your injury or illness is critical or life threatening, call triple zero (000).

For emergencies contact the Emergency Department at Blacktown Hospital on 98815215 or phone “000”

For all after hours care whilst our Medical Centre phone line is closed , contact our out of hour service on Phone; (02) 9160 0000 and follow the instructions.

For health advice after hours you may also call the Health Direct line on 1800 022 222 and speak to a Registered Nurse. This is a free service.

The closest Private Emergency Department

Norwest Private Hospital, 11 Norbrik Drive, Bella Vista NSW 2153
Phone: 02 8882 8882 Fax: 02 8882 8883

The closest Public Emergency Department

Blacktown Hospital, Blacktown Road, Blacktown, NSW 2148
Emergency Department Telephone: (02) 9881 8000

Mount Druitt Hospital, 75 Railway Street, Mt Druitt NSW 2770
Emergency Department Telephone: (02) 9881 1555

Childrens Emergencies

Mt Druitt Hospital has a paediatric unit to deal with emergencies. But for more serious emergencies for children, it is advised to contact

Westmead Childrens Hospital
Cnr Hawkesbury Rd &, Hainsworth St, Westmead NSW 2145
Phone: (02) 9845 0000
Emergency department: Open 24 hours

If you want to know details of nearest emergency department and wait times, please click the link below
https://www.emergencywait.health.nsw.gov.au/

National crisis numbers

(24 hours a day, seven days a week):
Lifeline – 13 11 14
Kids Helpline – 1800 551 800 for young people 5-25 years age
Suicide Call Back Service – 1300 659 467
NSW – Mental Health Line- 1800 011 511
MensLine Australia – 1300 78 99 78 for men of any age
These phone lines are available to anyone in Australia 24/7, and are free or provided at the cost of a local call (some charges may apply to mobile users).